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Last updated: May 20, 2022
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://greatcanadianhoney.com website (the “Service”) operated by The Great Canadian Honey Company (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of The Great Canadian Honey Company and its licensors.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by The Great Canadian Honey Company.
The Great Canadian Honey Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that The Great Canadian Honey Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Canada without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
Live Bees
Live bees are only shipped using the Canada Post. Live bees are excluded from free shipping.
Live bees can only be shipped inside Canada.
Shipping of Live Bees
The Great Canadian Honey Company can only guarantee that the bees are delivered to the Canada Post in good condition. We cannot and do not in any way guarantee that Canada Post will deliver the bees to you in good condition. GCHC is no longer liable for the bees once they are accepted by the carrier; our only liability is to deliver the bees to Canada Post in good condition. Even though we have a great success rate through Canada Post, we insure all of our bee packages with the carrier in order to protect our customers. In the event that your bees arrive dead or damaged, refunds will be processed by the carrier, not The Great Canadian Honey Company.
For Canada Post delivery, normally you will have to pick your bees up from your local post office. Please check your bees before accepting the package and do not accept them if they are in bad condition (more than two inches of dead bees in the bottom of the box). In the case that the bees are delivered to your door and they are in bad condition please take pictures of them to provide evidence for your Canada Post claim. You must file a claim immediately with the postmaster directly.
Also, please understand that we ship our live bees using Canada Post Priority Mail ONLY so they can be insured, not to expedite shipping time. Your bees will still be delivered by ground. This means that if you are a significant distance from us, such as AB, MB, PQ, NB, etc., your bees will take longer than 2-3 days to arrive. The bees have enough sugar syrup in the feeding can provided to last up to 9 days in transit, and again we have a very high success rate using this method.
NUC’s
For NUC Deliveries, we do understand that it is virtually impossible to check the health of a NUC of bees upon pick up at the Post Office. In the case that you get your NUC home and the bees are in bad condition upon opening them, please take pictures for documentation and file your insurance claim with the postmaster directly.
Pick up of bees: If the customer prefers to pick up the bees at our store in Woodstock, ON, the customer accepts full responsibility and liability of the the bees after pick up. A 50% non-refundable deposit is required on all live bee orders for pick up in our store. Once you select a shipping date, it cannot be altered without the permission of GCHC.
Swarms: While GCHC hates to see any customer lose a hive to swarming, we cannot replace your hive once it leaves our store, no matter how short a period of time you have had it.
Due to the limited quantity of bees available, all live bee purchases are non-refundable. You may cancel your order, but you will not get your money back. Once you select a shipping date, it cannot be altered without the permission of GCHC.
